Shipping policy

Shipping Policy

Thank you for shopping with VISUAL FEAST LIMITED. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed and prepared for dispatch as quickly as possible. Once your order has been dispatched, you will receive a confirmation notification. Please note that processing times may vary depending on product availability and order volume. Orders placed on weekends or UK public holidays will begin processing on the next working day.

Delivery Zones & Rates

We currently ship to the United Kingdom, European Union countries, and selected international destinations. The following rates apply at checkout:

United Kingdom

Standard Delivery – £0.00 (Free): Available on qualifying orders. Eligibility is confirmed at checkout.
Standard Delivery – £5.99: Available on all other UK orders.

European Union

Standard International – £14.99: Available for delivery to EU member states.

International (Rest of World)

Standard International – £23.99: Available for delivery to all other eligible countries outside the UK and EU.

Estimated Delivery Times

Estimated delivery times vary by destination and are provided by the carrier at checkout where available. Delivery times are estimates only and are not guaranteed. Factors such as customs clearance (for international orders), carrier delays, or adverse weather conditions may affect delivery times.

International Orders & Customs

For deliveries outside the United Kingdom, your order may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping rate charged at checkout. We recommend checking your local customs regulations before placing an order.

Order Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched. If you have not received tracking details within a reasonable time after your dispatch confirmation, please contact us.

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed beyond the estimated delivery window, please get in touch with us and we will investigate with the carrier on your behalf.